By Katherine Miracle
What do the employees at your company say?
Every word, post on social media, and picture reflects your brand. A brand is a promise, a trust that, once the promise is broken, customers/clients may never return.
As a JC Penney employee goes on air for a national morning show saying that his employer treats customers unfairly by lying about pricing, we wonder how many shoppers will not return.
Ask yourself when was the last time all employees had training that was interactive and engaging about the brand and taught them how to market the brand?
If I asked everyone in your company what is the campaign of your company, what would they say?
Today make a commitment to create a vision as a team to share your campaign and how you bring value to customers.
Katherine Miracle is the founder and owner of Miracle Resources, a consulting, training, and educational resource for businesses and nonprofits. She can be reached at (330) 777-2003 ext. 100, firstname.lastname@example.org and www.katherinemiracle.com and www.miracleresources.com.
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