“When eating bamboo sprouts, remember the man who planted them.” — Chinese Proverb
By Lisa Ryan
Think about the number of times you go into your favorite coffee shop or fast–food restaurant and barely notice the person behind the counter. How often do you say, “Hello,” to the cleaning lady in your office? What about the postal delivery worker or UPS driver? Do you take the time to acknowledge them? What would happen if you took the time to notice them? Does it really make a difference?
Here’s what can happen when you take the time to be kind…
My husband and I went out for dinner and received outstanding service from a waiter named Darren. He was attentive, cheerful, and right on top of things. Darren made our “date night” extra special by giving us a couple of warm cookies to take home because we were too full for dessert. As I walked out of the restaurant, I asked the maître d’ for the general manager’s card. Although she looked at me with some concern, I didn’t expound on the reason for the request.
When we got home, I wrote Darren’s manager a card letting him know about the exceptional service and how pleased he should be that someone of Darren’s caliber worked for his restaurant. I sent the card and didn’t think about it again. The next time I went to this restaurant for a scheduled networking event, I found an envelope with my name on it. Here is what I found inside:
A Poem to Lisa Ryan
Positive thinking is a life raft to the soul when you feel like your ship is sinking …
A positive Outlook each day invites God’s special blessings to come your way …
Lisa, I can say with all positivity your act of kindness to my heart has forever inspired me …
My way of thanking you will to be to pass on that beautiful positive vibe and all you say and do …
It’s amazing how one person’s sunshine can incredibly change another’s life, and it makes me proud to say, you’re a friend of mine.
God bless you,
Too often we make the time to complain about bad service, yet we don’t acknowledge when a server goes above and beyond to create a special experience for us. Receiving his poem made my day, just as the kudos that Darren had received from his manager made him feel appreciated.
Make it a point to acknowledge someone today.
Employee engagement expert and motivational speaker Lisa Ryan works with organizations to help them keep their top talent and best customers from becoming someone else’s. For more information, she can be reached at (216) 225-8027 and her Grategy website.
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