Cleveland Business Connects

For immediate release (October 6, 2017) Media Contact: Judy Abelman Email: Phone: 440.725.8861...

Clevelander’s demonstrated exceptional manners during RNC

By Colleen Harding

I was nervous about the Republican National Convention, and I don’t think I was alone. I think we had heard a lot of stories about potential problems that could have ended badly. I was also sad at first because we had waited so long for something like the RNC to happen.

When the opportunity finally came to our city, we were ecstatic. It was finally our turn, but as the date grew closer and closer, we were reminded regularly about organizations that were coming to our town to express themselves. In the midst of this news, several police officers were shot in other cities. People were angry for many reasons, and they were on their way to Cleveland. There was so much potential for problems, but we maintained order and civility, and I am so proud of how we handled ourselves.

Many visitors thanked us for our hospitality. We were gracious and welcoming, and we sent a message to the rest of the country. Cleveland is a great town because of its remarkable and hospitable people. We smiled when we greeted visitors. We were helpful and showed people where to go and what to do in town. We opened early and stayed late for those who needed food or drinks. We were excellent.

I think we also demonstrated a respect of those in charge of our safety. I was at a restaurant in the Flats on the Friday night before the convention. Suddenly, everyone on the patio stood up and started cheering loudly. I had no idea what was happening until a parade of police officers on bicycles rode by. I heard people cheered for our police officers all over town all week. It made me proud to be a Clevelander. We should all be proud.

Colleen Harding is a protocol coach and the founder of the Cleveland School of Etiquette and Corporate Protocol. She can be reached at (216) 970-5889 and

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