Cleveland Business Connects

Connections

Tuesday, January 24th, 2017

Dealing with angry customers

By Phil Stella Of utmost importance when dealing with angry customers is having a well-defined policy in place that senior management had helped create and signed off on and that everyone who touches customers understands, embraces, and follows consistently. Periodic re-training or review can be helpful. Components...

Page 15 of 422 1 10 11 12 13 14 15 16 17 18 19 20 422